Do you ship to the United States?

Yes! K’s Choice now ships directly from Melbourne, Australia to customers in the United States 🇺🇸
Orders are fully tracked and typically arrive within 7–12 business days.
Express shipping (3–5 business days) is also available at checkout.

Do you ship within Australia?

Absolutely 🇦🇺
All Australian orders are sent via Australia Post with tracking.
Delivery usually takes 2–6 business days, depending on your location.

Why are prices shown in AUD?

K’s Choice is based in Australia, so all payments are processed in Australian Dollars (AUD).
However, we’ve added a built-in currency tool that lets you view estimated prices in USD for convenience.
At checkout, the total reverts to AUD, and your bank automatically converts it at the current exchange rate.

What will I actually be charged in USD?

The USD price shown is an estimate only.
Your card provider will handle conversion at the live exchange rate when you complete checkout in AUD.
💡 Example: A$149 ≈ US$99 (this may vary slightly by day or card provider).

How long does shipping take?

Australia: 2–6 business days

United States: 7–12 business days

All orders include tracking and delivery confirmation.

Will I need to pay customs or import taxes?

Australia: No customs fees for domestic orders.

United States: Orders under US$800 generally enter duty-free.
(You’re responsible for any import charges if applicable.)

What is your return policy?

We accept returns for unused items within 30 days of delivery.
To start a return, email admin@kschoice.com.au with your order number.
Refunds are issued once the product is received and inspected.

Do you provide tracking numbers?

Yes — every order includes a tracking link sent by email once dispatched.
Track domestic orders at auspost.com.au and U.S. orders via Australia Post or DHL tracking.

Can I pay in USD?

Checkout currently processes all transactions in AUD, but:

• You can pay with any major debit/credit card, Apple Pay, or Google Pay.

• Your bank automatically converts the charge into USD (or your local currency).

• The USD display on our site is for reference only.

How can I contact K’s Choice?

For any questions, shipping issues, or returns, contact us at
📧 admin@kschoice.com.au
Our support team replies within 1–2 business days.

Does K’s Choice ship from Australia?

Yes — all orders ship from our Melbourne fulfilment hub, where each item is checked for quality before dispatch.

Is Lumina 2.0 safe for all skin types?

Yes — the Lumina 2.0 EMS Facial Cleanser is gentle and suitable for all skin types, including sensitive skin.
It uses mild micro-currents and soft silicone bristles to cleanse, tone, and enhance skincare absorption.