Shipping Policy
Last updated: May 1, 2025
This Shipping Policy outlines how and when we dispatch orders placed through kschoice.com.au. It applies to all orders delivered within Australia.
1. Dispatch Schedule
Same‑Day Shipping: Orders placed before 12:00 PM AEST on business days (Monday–Friday, excluding public holidays) are dispatched the same day.
Potential Delay: Due to fluctuations in order volume, some orders may experience a one‑day delay in dispatch.
2. Delivery Timeframes
Once dispatched, most Australian addresses receive parcels within 2–5 business days, depending on your location and carrier.
Remote or regional areas may take up to 7 business days.
3. Shipping Methods & Costs
We offer a flat-rate shipping fee of AU$8.98 for all orders, Australia-wide.
No free shipping thresholds are available.
4. Tracking Your Order Tracking Your Order
You will receive an email with a tracking number once your parcel ships.
Use the link provided to track your shipment in real time.
5. Undeliverable or Lost Parcels
If a carrier returns your order as undeliverable (e.g., incorrect address), we will contact you to arrange reshipment at your expense.
For lost parcels, please reach out to us at support@kschoice.com.au; we will assist you in lodging a claim with the carrier.
6. Contact Us
For any shipping questions or issues, please contact:
K’s Choice AU
Email: support@kschoice.com.au
Phone: +61 423 024 380
Thank you for choosing K’s Choice AU—we aim to get your order to you quickly and reliably!